Table above shows 2 respondents voted in much shorter than I expected and 5 respondents voted in shorter than I expected. Besides, 10 respondents voted in about what I expected. 3 respondents voted a little longer than I expected and this may due to busy hour when customer going.
Table above is the does hungry influence respondents go to Big Apple for dining. 4 respondents voted in strongly agree. 7 respondents voted in agree and neutral as well. 2 respondents voted in disagree.
Table above is the does invited by other influence respondents go to Big Apple for dining. 4 respondents voted in strongly agree because they have gathering at Big Apple. Besides, 7 respondents voted in agree, 8 respondents voted in neutral and 1 respondent voted in disagree.
Table above is the does delicious food influence respondents go to Big Apple for dining. 3 respondents voted in strongly agree. Furthermore, 10 respondents voted in agree and 7 respondents voted in neutral due to customer have no comment on the donuts.
Table above is the does decoration influence respondents go to Big Apple for dining. 3 respondents voted in strongly agree and 5 respondents voted in agree. Besides, 8 respondents voted in neutral and 4 respondents voted in disagree.
Table above is the does promotion influence respondents go to Big Apple for dining. 7 respondents voted in strongly agree, some customer only buy donuts from Big Apple when there have promotion. 8 respondents voted in agree. Lastly, 5 respondents voted in neutral.
Table above is show Big Apple's food is served hot and fresh. 5 respondents voted in strongly agree and 10 respondents voted in agree due to Big Apple focus on food quality and Big Apple want the food is serve on good condition. Besides, 4 respondents voted in neutral and 1 respondents voted in disagree.
Table above is show the Big Apple's food quality is excellent. 4 respondents voted in strongly agree and 11 respondents voted in agree. Lastly, 5 respondents voted in neutral.
Table above is show the Big Apple's food is tasty and flavorful. 3 respondents voted in strongly agree and 11 respondents voted in agree this is because Big Apple have send their staff to training. Besides, 6 respondents voted neutral.
Table above is show the Big Apple food order was correct. 8 respondents voted in strongly agree due to Big Apple have many types of donuts so when taking order employees is careful and reduce the risk of taking wrong order from customer. Lastly, 8 respondents voted in agree and 4 respondents voted in neutral.
Table above is show Big Apple's employees are friendly. 2 respondents voted in strongly agree, 9 respondents voted in agree and 9 respondents voted in neutral. After pay money, employees will say thank you and hope you come again and make customer feel they is friendly.
Table above is show Big Apple's employees are patient when taking customer order. 2 respondents voted in strongly agree and 8 respondents voted in agree due to Big Apple have many types of donuts so employees must have patient during customer taking order. Lastly, 10 respondents voted in neutral.
Table above is show Big Apple's employees speak clearly. 5 respondents voted in strongly agree and 11 respondents voted in agree. Beside that, 4 respondents voted in neutral.
Table above is show whether Big Apple served customer promptly. 7 respondents voted in strongly agree, 9 respondents voted in agree and 4 respondents voted in neutral.
Table above is show cleanliness of Big Apple. 11 respondents voted in strongly agree and 9 respondents voted in agree. Through observation we can noticed Big Apple is get A in cleanliness giving by government.
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